Legal
SMS Terms
Terms for the Cohorova Cohort Notes text program from Cohorova: message types, frequency, STOP and HELP, carrier disclaimer, and privacy.
Quick summary: Program: Cohorova Cohort Notes. Message frequency varies (up to about 8 msgs/month). Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.
01Program name and description
The text-message program is called Cohorova Cohort Notes (the "Program"). It is operated by Cohorova, a brand of The Nelson M Group LLC. If you opt in, we deliver recurring automated text messages to the mobile number you provided with educational clinical trial information, confirmations and service messages, and (only if you separately agree) promotional announcements about new guides and resources.
Cohorova is not a medical provider, research sponsor, study site, or recruiter. Whether to take part in any research is always your own decision, made with your doctor.
02How to opt in
You can join by completing the form on our Get Started or SMS Notifications page and checking one or both of the separate, unchecked consent boxes: (1) informational texts, and (2) promotional texts. You can also text START to join. We then send a welcome text that says “Text START to join” the program. Message and data rates may apply and message frequency may vary. You are never required to agree to receive text messages in order to use the Services or to buy anything. Consent is not a condition of purchase.
03Types of messages and examples
- Informational: confirmation of your request, educational clinical trial details, reminders about topics you asked about, and service notices.
- Promotional: announcements about new guides, checklists, and Cohorova news (only if you opted in to promotional texts).
| Type | Example |
|---|---|
| Your welcome and opt-in confirmation | “Cohorova: Text START to join Cohorova Cohort Notes for short notes on how research groups are defined. Up to 8 msgs/mo, frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: cohorova.com/sms-terms.html” |
| Example informational message | “Cohorova: The note you asked for, on who a study is looking for: cohorova.com/who-a-study-is-for.html General information only; Cohorova is not a medical provider, sponsor or recruiter. Reply STOP to opt out, HELP for help.” |
| Later promotional message (opt-in only, separate box) | “Cohorova: Promotional note - why some studies use a comparison group: cohorova.com/placebos-and-comparison-groups.html Msg & data rates may apply. Msg freq varies. Reply HELP for help or STOP to opt out.” |
We never ask you to reply with diagnoses, medical records, test results, or other health details by text.
04Message frequency
Message frequency varies based on the topics you chose and the guides we publish. Most subscribers receive no more than about 8 messages per month. You may receive additional messages when you reply to us or request details.
05Costs
The Program is free from Cohorova, but message and data rates may apply according to your mobile plan. Contact your carrier for details.
06How to opt out (STOP)
You can cancel at any time. Reply STOP to any message (you may also use STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT). We will send a one-time confirmation that you have been unsubscribed and send no further messages unless you opt in again. If you opted in to both types of texts, STOP ends both. You can also email us at [email protected].
07How to get help (HELP)
Reply HELP to any message for help, or contact us at [email protected] or 888-912-1834.
08Opting back in
If you stopped messages and want to rejoin, reply START to a previous Cohorova message or complete the opt-in form again.
09Supported carriers and carrier disclaimer
The Program is available on most major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, and many regional carriers. Carriers and their affiliates are not liable for delayed or undelivered messages. Message delivery is governed by effective transmission from your carrier and your device's capabilities and coverage. Cohorova does not guarantee that every message will be delivered or delivered on time. The Program is for U.S. numbers only.
10Privacy and mobile information
We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties. We may share information with service providers (such as our SMS platform and carriers) solely to deliver the messages and operate the Program. See our Privacy Policy.
11Your responsibilities
You confirm that you are the subscriber or customary user of the mobile number you supply and are authorized to consent to messages on it. Please tell us if your number changes. Text messages are not encrypted, so please do not include confidential personal or account details in replies.
12Limitation of liability and disputes
The disclaimers, limitation of liability, and dispute-resolution provisions (among them arbitration and class-action waiver) in our Terms & Conditions apply to the Program. To the extent permitted by law, Cohorova, The Nelson M Group LLC, and our service providers are not liable for any delay, failure, or misdelivery of messages, or for any damages resulting from messages sent in accordance with your consent.
13Changes to these SMS Terms
We may modify these SMS Terms. We will post updates with a new "Last updated" date, and where required we will request your renewed consent.
14Contact
Cohorova, a brand of The Nelson M Group LLCMail: 14210 Culver Drive, Irvine, CA 92604
Email: [email protected]
Cohorova support line: 888-912-1834
Online: contact form
By text: reply HELP to any Cohorova message